I've owned several similar products, all of which used a gooseneck to hold the phone. The construction of the gooseneck is just a soft wire inside some foam padding. Over time, the wire fatigues (snaps) and the unit fails. I purchased this holder because it doesnt use a wire, is very easy to get the angle I want and is generally well built, though there are a few quirks. The sides on the phone holder are overbuilt so they definitely will grasp your phone, in my case, they cover the power button. Thats not a big deal, and the benefit of the beefy sides outweigh the button access. The neck is very customizable, but in the case of my car, I wish it were a little taller so that it cleared the gear shift. Again, not a big deal, and the quality outweighs the problem.I do love that they provide additional bumpers so that the unit fits into large cup holders, I also like that the sides of the phone holder are large and beefy, and that the bottom of the phone holder is adjustable to raise or lower the phone within the cradle. All very nice options and all well designed. This phone holder would have been a home run had it bee just another 3 or 4 inches taller.